Aged Care Gateway -My Aged Care

The Aged Care Gateway is part of the ten year Living Longer Living Better aged care reform package designed by the Australian Government Department of  Health and Ageing to give people more choice, more control and easier access to a full range of aged care services. the Gateway includes the My Aged Care website and a National Contact Centre – 1800 200 422 – open 8am to 8pm locally Monday to Friday, and 10am to 2pm locally on Saturday.

The new website and contact centre have recently been launched to make it easier for Australians to find information about services and what to do to receive them. The website has been translated into seven community languages, including Italian. Contact centre staff will utilise the national Telephone Interpreter Service for callers speaking a language other than English.

Why has My Aged Care been established ?

The aged care system traditionally has been difficult for individuals, family and carers to navigate. It has been challenging for consumers to easily identify the services they might need or understand how to receive those services.

My Aged Care website and contact centre can help you (or your family or carers) to navigate the aged care system. My Aged Care addresses the following issues and questions:

  • There’s such a wide range of aged care services – “Which one do I need and how do I access it?”
  • The services are funded under different Government programs – “Is it going to cost me anything to receive a service, and what if I can’t afford to pay?”
  • The services will orten have their own eligibility requirements and assessment processes – “What will this involve, do I have to pay for this, who will perform the assessment and where?”

All in all, the system can make aged care seem complex and confusing, especially if you are urgently seeking information for yourself, or a family member or friend. It’s often the first step which is difficult for families. My Aged Care aims to make that first step much easier. Seeking access to aged care services can be stressful and emotional for many. Staff can provide you with a helping hand to understand the system and the steps you might need to take. The website also shows that you’re not alone – many people seek access to aged care services and find them to be a vital support for them to continue living their lives as independently as possible.

It’s important to understand that there are services that may be able to help whether you are:

  • finding out about the aged care system for the first time
  • looking at your options following a life event such as a fall, an accident or even the death of your partner, or perhaps thinking about future needs
  • caring for an elderly relative or friend

Need an interpreter?

If you need an interpreter you can phone the national Translating and Interpreting Services (TIS) on 131 450. TIS covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a call. Alternatively, you can call the National Contact Centre on 1800 200 422 and they will organise an interpreter through TIS to support staff in communicating with you.

For more information about the Australian government’s “Living Longer. Living Better Aged Care Reform” visit More information about the reforms will become available as the My Aged Care services evolve.

Aged Care Gateway My Aged Care in Italian

Published in L’Angolo Della Terza Eta, La Fiamma, 12/8/2013